ServiceNow Support & Optimisation
Get More Value From ServiceNow
ServiceNow is a significant investment. Most organisations are using a fraction of what they already pay for.
As services, processes and priorities evolve, the platform needs to evolve with them. When it does not, workflows accumulate customisation nobody can explain, teams work around the platform rather than in it, and the reporting stops being believed.
Ordinis Linea provides hands on ServiceNow support and optimisation that improves performance, simplifies ways of working and recovers value from what you already own.
What We Do
We support organisations across the full ServiceNow lifecycle:
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Fixing and stabilising existing implementations
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Optimising workflows and configurations
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Improving reporting, visibility, and performance
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Supporting new modules and platform expansion
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Providing ongoing expertise and support
Our ServiceNow Services
ServiceNow Review & Optimisation
Understand where your environment is today and what to improve first.
• Review of configuration, workflows and customisation
• Process and platform alignment
• Performance and usability assessment
• Identification of licensed capability you are not yet using
• Prioritised recommendations
Workflow & Automation
Align ServiceNow with how your services and teams actually operate.
• Workflow review, simplification and redesign
• Automation of high volume and repetitive activity
• Removal of customisation that no longer earns its cost
• Improved fulfiller and end user experience
• ITSM process alignment
Reporting & Performance Visibility
Turn platform data into insight leadership will act on.
• Dashboard and reporting design
• SLA and KPI visibility
• Data quality improvements that make reporting defensible
• Operational and management views
CMDB Remediation & CSDM Alignment
Build a CMDB your teams can trust and your services can rely on.
• CMDB health and maturity assessment
• Duplicate, stale and orphaned CI remediation
• CI class structure, relationships and ownership
• Discovery health and coverage
• CSDM alignment and governance
• Prioritised remediation roadmap
Ongoing ServiceNow Support
Flexible access to certified expertise when you need capability or capacity.
• On demand and retained ServiceNow specialists
• Configuration, administration and enhancement support
• Backlog and improvement delivery
• Short term and retained engagements
Every engagement includes knowledge transfer and documentation so your team retains the capability.
When We Can Help
• Your ServiceNow investment is not delivering what was promised
• Workflows have become complex enough that changes carry risk
• Your CMDB is not trusted, and impact assessment suffers for it
• Reporting and dashboards are not driving decisions
• Your internal team needs additional expertise or capacity
• You are introducing or enhancing functionality and want it done once, properly
Ways To Get Started
ServiceNow Review & Optimisation Assessment: from £4,250
A structured review of your ServiceNow environment to identify opportunities to improve configuration, adoption, automation, reporting and alignment with service management processes. You receive prioritised recommendations and a practical improvement roadmap focused on getting greater value from your existing investment.
Ongoing ServiceNow Support: from £1,450 per month
Flexible access to specialist ServiceNow expertise without the cost or commitment of adding permanent resource. Packages start at two days per month, with additional tiers for organisations needing greater capacity.
CMDB Health Check: £3,500
An independent assessment of your ServiceNow CMDB. See the CMDB page for full detail.
Larger Improvement Engagements
For requirements such as CMDB remediation, CSDM alignment, workflow automation, ServiceNow optimisation and wider ITSM improvement, we provide fixed price or scoped engagements based on your environment and objectives.
Every proposal defines the scope, deliverables, timescales and commercial terms before work begins.