CMDB Remediation & CSDM Alignment
Build a CMDB Your Teams Can Trust
Duplicate, stale and orphaned CIs. Inconsistent class usage. Incomplete relationships. Unclear ownership. It happens gradually, and by the time it is obvious, the CMDB has quietly stopped being used for the decisions it was built to support.
What an Untrusted CMDB Actually Costs
• Change impact assessment becomes guesswork, and changes fail in production
• Major incidents run longer because nobody is certain what depends on what
• Service mapping and reporting are questioned rather than acted on
• Audit and compliance findings are harder to close
• Teams build shadow spreadsheets, and the platform investment erodes further
A well managed CMDB underpins impact assessment, incident response, service visibility, reporting and CSDM alignment. Getting it right is not a data tidying exercise. It is what makes the rest of the platform work.
Start With a CMDB Health Check
A reliable CMDB starts with understanding what you actually have today.
Our CMDB Health Check provides an independent assessment of your ServiceNow CMDB, identifying where data quality, structure, relationships, governance and CSDM alignment can be improved.
Delivered in 5 working days, with findings walked through with your team.
£3,500
What We Review
• CMDB health metrics, completeness, correctness and compliance
• Duplicate, stale and orphaned CIs
• CI class structure and usage
• Relationship coverage and depth
• Discovery health, coverage and data source reliability
• Identification and reconciliation rules
• Ownership, governance and data stewardship
• CSDM alignment and the gap to your target state
What You Receive
• A written summary of findings with supporting data from your instance
• The areas requiring attention, ranked by operational risk
• A prioritised remediation roadmap with realistic effort estimates
• Clear, practical next steps your team can act on
• A findings and recommendations walkthrough with your team
The findings are yours to use, whether you implement the recommendations internally or engage Ordinis Linea for further support.
Scope
The Health Check covers one production instance and the CI classes agreed at kick off, delivered within 5 working days of access being granted. Multi instance environments, Service Mapping reviews and integration assessments are scoped separately.
To deliver something genuinely useful rather than generic, we need a live ServiceNow production instance, read access for the duration of the assessment, and a named platform or service owner who will attend the findings session.
What Happens Next
Most organisations use the findings to build an internal remediation plan. Where additional expertise or capacity would help, we can work alongside your team to remediate CMDB data, strengthen governance, improve Discovery and progress CSDM alignment.
Where Ordinis Linea is subsequently engaged to deliver the recommended remediation within 30 days of the Health Check, we credit the Health Check fee against the agreed engagement.
Any further work is scoped and agreed separately, built around your environment and priorities.